Scammers often try to trick you into sharing personal or financial information by sending you messages or links to websites that might look like they’re from Apple, but their actual purpose is to steal your account information. Some phishing emails will ask you to click on a link to update your account information. Others might look like a receipt for a purchase in the App Store, iTunes Store, iBooks Store or for Apple Music, that you’re certain you didn’t make.
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Never enter your account information on websites linked from these messages, and never download or open attachments included within them.
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Is this email legitimate?
If you receive an email about an App Store or iTunes Store purchase, and you’re not sure whether it is real, you can look for a couple of things that can help confirm that the message is from Apple.
Genuine purchase receipts—from purchases in the App Store, iTunes Store, iBooks Store, or Apple Music—include your current billing address, which scammers are unlikely to have. You can also review your App Store, iTunes Store, iBooks Store, or Apple Music purchase history.
Emails about your App Store, iTunes Store, iBooks Store, or Apple Music purchases will never ask you to provide this information over email:
- Social Security Number
- Mother's maiden name
- Full credit card number
- Credit card CCV code
Learn more about phishing and other scams.
Update your account info safely
If you receive an email asking you to update your account or payment information, only do so in Settings directly on your iPhone, iPad, or iPod touch; in iTunes or the App Store on your Mac; or in iTunes on a PC.
To update your password for the Apple ID that you use for purchases, do so only in Settings on your device or at appleid.apple.com.
Learn more about security and your Apple ID.
If you received or acted on a likely phishing message:
If you received a suspicious email, please forward it to [email protected]. If you're on a Mac, select the email and choose Forward As Attachment from the Message menu.
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If you think you might have entered personal information like a password or credit card info on a scam website, immediately change your Apple ID password.
The Apple Online Store offers Apple's entire product line for sale on the web for those that either would prefer ordering online or don't have an Apple Retail Store near them. While most offerings in-store and online are the same, some items such as higher end Macs, must be built-to-order through the Apple Online Store. Aside from selling iPhones, iPads, iPods, Apple TVs, and Macs, the Apple Online Store also sells many accessories from many different manufacturers.
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If you're looking to purchase a new Apple product but don't have an Apple Store near you, the Apple Online Store is your one-stop shop for everything Apple. The online Apple Store is available in many countries across the world and offers free shipping for most orders as long as they're over $50. Need a new pair of headphones to go with the iPhone you're ordering? No problem, you can browse through many different kinds of accessories to add to your order.
To access the Apple Online Store, you can go to store.apple.com from any computer, or download the Apple Store app for iPhone, which is a free download from the App Store. You can then browse through all categories of products and even place an order in just a few taps.
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The Apple Online Store is also where you are required to place preorders for up and coming products, such as reserving an iPhone at your local Apple Store for pickup. The Apple Online Store also lets you sign in with your Apple ID to track orders, cancel or modify them, and even print out invoices for any order you've ever placed under that specific Apple ID.
No matter how you access the Apple Online Store, many people find it to be one of the simplest and convenient ways to shop for Apple products. No matter what kind of Apple product you're looking for, odds are the Apple Online Store has you covered.
- Apple Store app - Free - Download Now
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